Burning Reign Returns & Exchanges Policy

Namparoger LLC/ Burning Reign 1214 Gold Creek Dr., Caldwell, Idaho 83607 admin@namparoger.com (208) 614‑4065

We stand behind every product we offer. If something isn’t right, we’ll work with you to make it right—within the boundaries of our handcrafted, boutique, and hygiene‑focused standards.

Cancellation Window

Orders may be canceled within 1 hour of purchase, provided fulfillment has not begun. Once a shipping label is created or packing has started, the order cannot be canceled and will fall under our standard return policy.

Return Window

Returns are accepted within 14 days of delivery for eligible items (see Non‑Returnable Items below).

How to Request a Return

Option 1: From your email

• Open your order confirmation email

• Click “View your order”

Option 2: From our site

• Visit our website and click “Sign in”

• Enter your email (no password needed)

• Open your order and select “Request a return”

We’ll review your request and follow up with next steps.

After Your Return Is Approved

• You’ll receive a return label and instructions

• All items must be sent to the Burning Reign Returns Center (address below)

• We do not accept returns sent directly to manufacturers, suppliers, or third‑party warehouses

• Items sent back without an approved return will be rejected

Where to Send Returns

Burning Reign Returns Center Namparoger LLC 1214 Gold Creek Dr. Caldwell, Idaho 83607

We do not accept returns sent directly to manufacturers, suppliers, or third‑party warehouses. This ensures your return is handled quickly and correctly.

Return Conditions

Items must be:

• Unworn

• Unwashed

• In original condition

• With all tags and original packaging included

Items that do not meet these conditions may be declined.

Jewelry Policy 

Most jewelry purchases are Final Sale due to their handcrafted nature, unique materials, and hygiene‑sensitive design. We encourage customers to review product details carefully before purchasing.

Our jewelry is:

• Handcrafted or uniquely finished, often with natural variation

• Made with hypoallergenic and skin‑contact‑safe materials

• Sensitive to wear, oils, and handling

Because of this:

• Once jewelry has left our care, we cannot guarantee its sanitary condition or resale as new

• Even brief wear can affect the finish, integrity, or hygiene of the piece

However, we understand that exceptional situations can occur. If your jewelry arrives damaged, defective, incorrect, or is lost in transit, please contact us within 48 hours of delivery (or expected delivery for lost items). Once verified, we will arrange a replacement or refund at our discretion.

This policy is designed to protect both our customers and the integrity of our handcrafted pieces while still allowing room for genuine issues to be resolved fairly.

Defective or Incorrect Items (Non‑Jewelry)

If your non‑jewelry item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. We’ll arrange a replacement or refund once the issue is verified.

Refunds

Once your approved return is received and inspected:

• Refunds are issued back to your original payment method

• Please allow standard bank processing times for the refund to appear

Non‑Returnable Items

The following items are not eligible for returns or exchanges:

• Jewelry (except in verified cases of damage, defect, or fulfillment error)

• Sale items — all items marked as “Sale” or discounted are Final Sale

• Final Sale items (as labeled on the product page)

• Underwear

• Swimwear (for hygiene reasons)

• Gift cards

Sale and Final Sale items are priced accordingly and are not eligible for returns under any circumstances, except in the rare case of verified damage, defect, or fulfillment error reported within the stated timeframes.