Refund policy

Burning Reign Returns & Exchanges Policy

Burning Reign Returns Center
Namparoger LLC
1214 Gold Creek Dr.
Caldwell, Idaho 83607
admin@burningreign.com
(208) 614‑4065

We stand behind every product we offer. If something isn’t right, we’ll work with you to make it right—within the boundaries of our quality standards, safety requirements, and category‑specific return rules.

Cancellation Window

Orders may be canceled within 1 hour of purchase if fulfillment has not begun. Once a shipping label is created or packing has started, the order cannot be canceled.

Return Window

Burning Reign accepts returns within 14 days of delivery for eligible items.

Certain product categories may have extended return windows (up to 30 days or longer) based on their specific handling, packaging, or safety requirements. When applicable, the longer window will be honored.

How to Request a Return

From your email:
Open your order confirmation email and click “View your order”.

From our site:
Click “Sign in”, enter your email (no password needed), open your order, and select “Request a return”.

After Your Return Is Approved

• You’ll receive a return label if applicable.
• All items must be sent to the Burning Reign Returns Center.
• Items sent back without authorization will be rejected.
• Some products require an RMA number; we will provide it when needed.
• Items must arrive in original packaging when required for resale or category compliance.

Return Conditions

Items must be:

• Unworn
• Unwashed
• In original condition
• With all tags and original packaging included

Jewelry Policy

Most jewelry purchases are Final Sale due to hygiene sensitivity and material handling requirements.

If jewelry arrives damaged, defective, incorrect, or lost in transit, contact us within 48 hours of delivery. Once verified, we will arrange a replacement or refund.

Category‑Specific Restrictions

Unopened‑Only Returns

Certain items may only be returned unopened and in original packaging, including:

• Electronics
• Fragrances
• Collectibles
• Clocks
• Cameras
• Specialty home goods

RMA Required Items

Some items require an RMA number before returning. Burning Reign will provide this when applicable.

No‑Return Categories

Certain heavy‑duty or specialty items cannot be returned unless defective.

Mattresses

Mattresses are non‑returnable if opened or removed from plastic.

Defective, Incorrect, or Damaged Items

If your item arrives damaged, defective, or incorrect:

• Contact us within 48 hours.
• Provide photos when applicable.
• We will arrange a replacement or refund once verified.

Lost Packages

If tracking shows delivered but you did not receive the item:

• Check with neighbors.
• Check around your property.
• Contact the carrier.

If still missing, contact us. Some product categories do not qualify for “delivered but not received” coverage; Burning Reign will assist within those limits.

Refunds

Once your approved return is received and inspected:

• Refunds are issued back to your original payment method.
• Standard bank processing times apply.
• Shipping costs are non‑refundable unless Burning Reign made an error.

Restocking Fees

Some product categories require restocking fees for non‑defective returns.

• 15% restocking fee for unwanted returns.
• Up to 20% for category‑restricted items.
• No restocking fee for defective, incorrect, or damaged items.

Non‑Returnable Items

• Jewelry (except verified damage/defect)
• Underwear
• Swimwear
• Mattresses (opened)
• Gift cards
• Items marked Final Sale
• Items marked Sale
• Items with removed or tampered serial tags, seals, or product stickers
• Items shipped outside the lower 48 states